Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer’s expectations. Possessing the required qualities of high standard knowledge, attitude, and technique elevates the level of customer service, hence bringing more benefit and advantage to both parties of the deal.
Higher Motivation & Engagement within Employees
Providing training on customer service allows employees to greater understand the impact that their role has on the organization.
Improved Customer Service Skills
Through customer service training, employees improve their skills and/or acquire new ones.
Improving the quality of your customer service through training leads to an increase in customer satisfaction and loyalty.
Rise in Profit
Think of it as an equation: improved customer service + increased customer satisfaction + increased customer loyalty = an increase in profit.
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Your Customer Doesn’t Care How Much You Know Until They Know How Much You Care
– Damon Richards
First Impressions Are Important, But The Last Impression We Leave With The Customer Will Leave The Most Lasting Impression
– Shep Hyken
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